A consistent onboarding process reduces early driver churn, protects riders and keeps your licensing authority satisfied.
Use the stages below as a template and adapt document requirements to the rules in your market.
1. Application And Eligibility
Collect identity, licence, right-to-work and any local taxi or hire licence. Record expiry dates so the system can remind you before they lapse.
2. Vehicle Documents And Inspection
Capture registration, insurance, inspection certificates and photos. Tag vehicles by type, capacity and accessibility so they can be matched to the right jobs.
3. Driver App Setup
Install the driver app, verify login and run a test trip with a dispatcher. Confirm the driver understands accepting, declining, navigation, payment collection and how to contact dispatch.
4. Rules And Training
Explain allocation rules, zone queues, cancellation policy, airport procedures and rider conduct. Short written rules prevent most early disputes.
5. First Shifts And Review
Pair new drivers with a named contact for the first week. Review acceptance, cancellations and rider feedback after seven and thirty days.