Terms & Conditions

This Passenger Terms and Conditions Agreement ("Agreement" or "Terms") is a legally binding contract between you and Vamos Technologies Ltd ("VAMOS", "we", "us", or "our"). It governs your access to and use of the VAMOS website, mobile applications, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, you must not access or use the Service.

Service Description. Vamos Technologies Ltd is solely a technology and software provider that facilitates connections between users and independent third-party transportation providers ("Service Providers"), including taxi companies and drivers. VAMOS does not provide, operate, or control any transportation services.

No Involvement in Transportation. All rides, transfers, or other transportation services are arranged and provided solely by independent Service Providers. VAMOS is not in the business of transporting persons and shall not be held liable for any acts, omissions, errors, or accidents arising during transportation.

Third-Party Disclaimer. VAMOS does not control or endorse the conduct, safety, reliability, or quality of any Service Provider. Any disputes arising from transportation services are between you and the relevant Service Provider.

Eligibility. You must be at least 18 years old or of the legal age of majority in your jurisdiction to use the Service.

Account Registration. To access certain features you must register for an account and provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and must immediately notify VAMOS of any unauthorized use or security breach.

Account Security. Any breach may result in immediate suspension or termination of your account, and you will be solely liable for losses resulting from the breach.

Your use of the Service may incur charges for transportation services facilitated through the platform. Fares are calculated based on distance, duration, applicable surcharges, taxes, and any promotional adjustments in effect at the time of booking.

Payment is processed via our third-party payment processors (e.g., Stripe). You authorise VAMOS or our payment processor to charge your designated payment method for the total amount due.

Cancellation fees, cleaning fees, or damage fees may apply where permitted by applicable law and disclosed at the time of the incident.

All fees are non-refundable except where required by law or expressly stated by VAMOS.

You agree to use the Service in a lawful, respectful manner and to comply with all applicable laws, regulations, and this Agreement.

You will not: (a) use the Service to engage in illegal, harmful, or fraudulent activity; (b) harass, threaten, or endanger any Service Provider or other user; (c) damage or interfere with any vehicle or property; (d) attempt to reverse engineer, decompile, or interfere with the Service; (e) use automated scripts, bots, or scrapers to access the Service; (f) impersonate any person or misrepresent your affiliation with any person or entity.

VAMOS reserves the right to suspend or terminate any account that violates these Terms.

By providing your mobile phone number, you consent to receive service-related SMS text messages from VAMOS and independent Service Providers, including ride confirmations, driver arrival notifications, receipts, safety alerts, and account or security notices.

Message frequency varies based on your activity on the Service. Message and data rates may apply. You may opt out of non-transactional SMS at any time by replying STOP to any message, or by adjusting notification preferences in the app. Reply HELP for help, or contact support@vamosx.co.

Your mobile number will never be sold, rented, or shared with third parties for their marketing purposes. Mobile numbers are shared only with the Service Provider fulfilling your ride and with our operational vendors (e.g., SMS gateway, fraud prevention) strictly to deliver the Service.

Consent to receive text messages is not a condition of purchase.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. VAMOS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

VAMOS MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION AVAILABLE THROUGH THE SERVICE IS ACCURATE, COMPLETE, OR CURRENT.

Exclusion of Liability for Transportation. Under no circumstances shall VAMOS be liable for any losses, damages, injuries, or claims arising out of or in connection with the transportation of persons, including any incidents or accidents occurring while using services provided by independent Service Providers.

Limitation of Liability. To the fullest extent permitted by applicable law, VAMOS shall not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.

Aggregate Liability Cap. In no event shall the total aggregate liability of VAMOS exceed the greater of (a) the total amount you have paid to access the Service in the six (6) months prior to the claim, or (b) one hundred pounds (GBP £100).

You agree to indemnify, defend, and hold harmless Vamos Technologies Ltd, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of this Agreement or any applicable law; (c) your breach of any representations or warranties contained herein; or (d) any claim arising from your interactions with any Service Provider.

This Agreement shall be governed by the laws of England and Wales.

Any dispute, controversy, or claim arising out of or relating to this Agreement shall be finally settled by binding arbitration in accordance with applicable arbitration rules in England and Wales. The arbitration shall be conducted in London, England, in the English language.

Class Action Waiver. You agree that any claims will be resolved on an individual basis, and you waive your right to participate in any class, consolidated, or representative action.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for breaches that cannot be adequately remedied by monetary damages.

All intellectual property rights in the Service, including all software, trademarks, logos, text, graphics, and designs, are the exclusive property of Vamos Technologies Ltd or its licensors.

Subject to your compliance with this Agreement, VAMOS grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service for personal, non-commercial use.

You may not modify, reproduce, distribute, or create derivative works of the Service; reverse engineer, decompile, or disassemble any software; or use automated processes to extract data from the Service without express written consent.

VAMOS reserves the right to modify, suspend, or discontinue the Service or any portion at any time. VAMOS may also amend these Terms from time to time. Material changes will be communicated by updating the "Last Updated" date. Continued use of the Service constitutes acceptance of the revised Terms.

You may terminate your account at any time by following the procedures within the Service. VAMOS may suspend or terminate your account without notice if you breach any term of this Agreement.

Upon termination, all rights granted to you shall cease. Provisions that by their nature should survive termination shall remain in effect.

Assignment. You may not assign or transfer any rights or obligations under this Agreement without prior written consent from VAMOS. VAMOS may assign its rights without restriction.

Severability. If any provision is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary and the remaining provisions shall continue in full effect.

Entire Agreement. This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and VAMOS regarding the Service.

Force Majeure. VAMOS shall not be liable for any failure or delay due to circumstances beyond its reasonable control.

For questions regarding this Agreement:

Vamos Technologies Ltd 71-75 Shelton Street, London WC2H 9JQ, United Kingdom Email: support@vamosx.co Attention: Legal Department