Zones and queues let a fleet keep the fairness of a taxi rank while using automated dispatch.
Designing Zones
Draw zones around natural demand areas: centre, airport, station, hotels, suburbs. Fewer, well-defined zones are easier for drivers to understand.
Queues And Fallback
Drivers join the queue of the zone they are in. When a zone is empty, jobs fall back to neighbouring zones in a set order.
Dispatcher Override
Dispatchers can allocate manually for special bookings and resolve disputes.
Read More
The allocation rules guide includes a worked example and evaluation worksheet.