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    Guide · 4 min read

    Hotel-to-Fleet Booking Workflow Guide

    Operator preparation guidance. Confirm service scope and launch dependencies before committing.

    Use this guide to prepare your fleet evaluation and ask specific questions during your VAMOS consultation.

    Capture the guest request

    Record pickup, destination, party size, accessibility needs, luggage, agreed price and scheduled time. Collect only the guest information needed to deliver the trip.

    Confirm dispatch and visibility

    The fleet checks availability and confirms the booking. The hotel needs a clear status, driver arrival estimate and a contact process for changes or exceptions. Confirm which portal and payment workflows are supported for your configuration.

    Reconcile each booking

    Define who pays, cancellation terms, account invoicing and any partner commission before launch. Reconcile completed and cancelled journeys against hotel records and fleet invoices.

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