Dashboards can show hundreds of numbers. A weekly scorecard of eight to ten measures is easier to act on.
Service KPIs
Average and 90th-percentile pickup time, unfulfilled bookings and rider cancellations after allocation.
Driver KPIs
Offer acceptance rate, driver cancellations, online hours and active drivers per day.
Fleet KPIs
Trips per vehicle per day, paid kilometres as a share of total kilometres and vehicles off the road.
Revenue KPIs
Revenue per vehicle, share of bookings by channel, average fare and corporate account receivables.
Turning KPIs Into Actions
Pick one measure to improve each month, agree the change, and check the effect after four weeks before trying the next.