A structured RFP makes provider answers comparable and protects you from surprises after signing. Use the sections below for taxi companies, cooperatives, unions and transport authorities.
1. Organisation And Scope
Organisation type, number of vehicles and drivers, service area, booking channels and target launch window.
2. Functional Requirements
Dispatch methods, zones and queues, scheduled bookings, rider app, driver app, operator dashboard, corporate accounts, payments and reporting. Ask for a live demonstration of each.
3. Branding And Apps
Whether apps carry your brand, who owns the developer accounts and how store submissions are handled.
4. Pricing Schedule
Monthly subscription, per-vehicle fees, commissions and who pays them, one-time launch or setup fees, and any optional services. Ask for a total for your actual fleet size.
5. Data, Security And Continuity
Data ownership, export formats, hosting region, access control, backups and incident contacts.
6. Migration And Onboarding
Data import, configuration, training, pilot and cutover plan with named responsibilities.
7. Support And Terms
Support channels and hours, contract length, notice period and exit assistance.
8. Scoring
Suggested weighting: functionality 35%, total cost 25%, data and security 15%, migration and support 15%, references 10%.